Refund and Return Policy
Effective Date: 13 June 2025
At Jacobs Farm and Beef Processing, customer satisfaction and product quality are our top priorities. However, due to the nature of our products, please carefully review our refund and return terms below:
1. Perishable Products – No Returns
Due to health and safety regulations, we do not accept returns on any perishable products, including:
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Fresh beef
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Processed meats
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Custom-cut or packaged products
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Frozen farm goods
All sales of perishable items are final once delivered or picked up.
2. Custom Orders
Products that are cut, processed, or packaged specifically for you are considered custom orders. These are non-refundable once processing begins.
Please confirm all specifications (cut types, packaging, weights, etc.) before placing your order. If you need assistance, our team is happy to help before final confirmation.
3. Damaged or Incorrect Orders
If your order arrives with:
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Incorrect items
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Missing items
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Damaged or compromised packaging (due to our handling)
Please notify us within 24 hours of delivery or pickup.
To report an issue:
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Email or call us with your order number
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Provide clear photos (if applicable)
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Include a description of the problem
Once verified, we may issue a replacement, credit, or partial/full refund, at our discretion.
4. Order Cancellations
You may request a cancellation before your order is processed. Once we begin processing, orders cannot be cancelled.
To cancel an order, contact us as soon as possible using the contact details below.
5. Refund Process
Approved refunds will be processed to the original method of payment. Please allow 5–10 business days for the transaction to appear, depending on your payment provider.
6. Contact Information
If you have any questions or concerns about your order, please contact us:
Jacobs Farm and Beef Processing
Email: info@jacobsfarmandbeefprocessing.com
Phone:+1 (785) 758-2422
Website: https://jacobsfarmandbeefprocessing.com
1752 E 245th St, Osage City, KS 66523